PSTN inbound
Off. Incoming calls stay on FreePBX.
The Hold Lead Auto Dialer is outbound-only. handleInbound is hard-coded false. AMI does not park, look up, or offer inbound callers. Predictive does not yield agents for inbound.
Outbound only
FreePBX keeps DIDs
No inbound socket events
What that means
- A customer who dials the DID is routed by FreePBX, not this process.
- Agent desks are not blocked by inbound offer/talk from this dialer.
- Dashboard On hold counts predictive outbound hold legs only.
- Socket
inboundis not emitted. src/dialer/inbound.jsstill exists but is not wired insrc/app.js.
Do not turn inbound on without a separate product decision. Outbound hold-lead calling is in Progressive and Predictive.